Free shipping for orders over ₹2500 !

FAQ Page

Saving our environment


Call Us at 9999999177 or drop us
a message at

What is My Account?

Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.

Once you have registered with us, you can sign in using your user name and password. We'll provide you with an address book and a reminder section, to store your recipients details, together with a log of orders previously placed.

I forgot my password!

Don't worry. We've got you covered. Here's what you need to do.
Step 3: Click on the Forgot Password link
A new password will be sent to your registered email. You can use that password to login to your Account and then reset it in the My Account section.

Oops! I do not remember my login ID and password.

No worries! Please share your order number to with a request for your login ID & password. We will provide you with your login credentials.

What is my Cart?

Like shopping carts in a retail store, My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.

Can I remove products in my Cart?

Yes, if you wish to remove a particular product from your Cart, click on 'Manage Your Cart'. You will be able to see all products in your cart. Click on the 'Remove' button next to the item you wish to remove from your Cart.

Where to track my shipment of the orders?

You can track your order for the latest information on delivery. You will see a 'Track Order' option on the top right corner of the page. Enter your order number & click on 'Track Now' to see the current status of your order.

What are the modes of placing an order with FLAGSHIPBYFNP?

Following are the ways in which you can place an order with us.
• You can log on to from your mobile as well.
• Online - Log on to and have fun shopping!
• You can call us at +91- 9999999177 (09:00 AM-10:30 PM, Monday-Sunday) and we will be more than happy to assist you in placing your order.

What information is required from my end to submit the order?

We would require the following information from you -
• Recipient's name
• Complete delivery address, along with the pin code
• Contact number of the recipient
• Date of delivery
• Time of delivery will be needed in case of products that are delivered by hand
• Sender's name
• Shipping option
• Billing information

How do I find different types of products?

To make shopping easy and hassle-free for you, we have categorised our products in different categories. You have the option to choose products from categories like Flowers plants, Trousseau , artificial.. You can also choose products based on an occasion, color, type. Happy shopping!

Can I get a product customized?

Sure you can! Call us at +91-9999999177 (09:00 AM-10:30 PM, Monday-Sunday) and tell us what you want

Where all do you deliver?

We deliver in DELHI/ NCR Only

Is there any particular time of delivery?

All orders are delivered during business hours (8 AM - 10 PM),

Can I choose my time of delivery?

By paying additional delivery charge, you have the option to choose a Fixed Time slot for delivery.

Can I get the order delivered midnight?

We understand the emotions of celebrating an occasion on its eve. That's why we have an option of a Midnight delivery for our customers. With an additional delivery charge, you can get your order delivered between 23:00 to 00:00 hours on the date you choose.

What is the mode of delivery?

Hand delivery

How can I make a change in my order or cancel it?

If you need to make changes or cancel your order, please call us +91-9999999177

Note: Order modification/cancellation in a domestic order, please give at least 24 hours notice before the requested delivery date. If your order has already been shipped or delivered, we won't be able to cancel it or make changes. Order modification/cancellation in an international order, please give at least 48 hours notice.

What are the modes of refund available after cancellation?

Your refund amount shall be credited to the same Debit card/Credit card/Mobile wallet through which the payment was made.

What is FNP Flagship’s Return Policy?

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at or call us at 9999999177 (08:00 AM-10:30 PM, Monday-Sunday).

What are the cases where a refund will not be made?

We do not guarantee refund for cases where:
• Flowers, plants, fruits, sweets, gift products and preserved items are delivered to an incorrect address provided by the sender.
• Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
• Product quality problems caused by improper handling of the product.
• Cancellation/modification request in a Domestic order made less than 24 hours prior to the date of delivery and Cancellation/modification request in an International order made 48 hours prior to the date of delivery. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

When will the refunded amount be credited back to my account?

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.



No products in the cart.